Frequently Asked Questions
Everything you need to know about shopping with Sierra Madre Collection.
What is the standard shipping time for domestic orders?
Standard shipping within the continental United States typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, visit our online Returns Portal with your order number and zip code. Items must be unworn, unwashed, and have all original tags attached.
What materials are used in Sierra Madre Collection garments?
We prioritize high-quality, sustainable fabrics including organic cotton, ethically sourced wool, and premium linen. Specific material compositions are listed on each individual product page.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that duties and taxes may apply.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.